1. Agreement
These Terms of Service ("Terms") are a binding agreement between you and Evi Claim, Inc. ("Evi Claim," "we," "us," or "our") governing access to https://www.eviclaim.com, our customer portal, APIs, and related services (collectively, the "Services").
By creating an account, checking the acceptance box during sign-up or profile completion, or using the Services, you agree to these Terms and our Privacy Policy.
2. Description of services
Evi Claim provides software workflows for dietary supplement and related product teams, including:
Deliverables may require advisor review before download. Services are provided on a per-project basis unless otherwise agreed in writing.
- Claim substantiation — literature-linked evidence review and substantiation reporting.
- New formulation — market scan, formulation options, and Supplement Facts label PDF generation.
- Label check — upload of Supplement Facts panels, compliance review, and corrected panel PDFs.
3. Not legal, medical, or regulatory advice
The Services produce research summaries, scores, drafts, and advisory outputs to support your internal decision-making. Evi Claim does not provide legal, medical, or regulatory advice, and does not guarantee FDA clearance, claim approval, or market authorization.
You are solely responsible for how you use outputs, including label claims, marketing copy, and submissions to regulators or retailers.
4. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract. If you register on behalf of an organization, you represent that you have authority to bind that organization.
You agree to provide accurate account information and keep credentials confidential. Notify us promptly of unauthorized access.
5. Customer content
You retain ownership of content you submit ("Customer Content"). You grant Evi Claim a non-exclusive license to host, process, transmit, display, and create derivative works from Customer Content solely to provide, secure, and improve the Services, including through subprocessors and automated tools described in our Privacy Policy.
You represent that you have all rights necessary to submit Customer Content and that it does not violate applicable law or third-party rights.
6. Acceptable use
You agree not to:
- Use the Services for unlawful purposes or to submit malicious code.
- Attempt to bypass authentication, access other users' data, or probe systems without authorization.
- Reverse engineer or resell the Services except as permitted by law or written agreement.
- Use the Services to generate misleading health claims or intentionally circumvent regulatory requirements.
- Scrape or overload the platform in a manner that impairs service availability.
7. Fees, trial, and payment
Certain Services require payment on a per-project basis in U.S. dollars each time you submit work. Current list prices are displayed on our website and in the portal by service tier (for example, claim substantiation from $2,500, new formulation from $6,000, and label check from $499).
New accounts receive one free preview job per account with a teaser-only deliverable (no time limit). The full pipeline may run, but citations, PDFs, and other paid-tier features remain gated until you purchase the applicable tier.
Each paid project unlocks full deliverables for that project subject to advisor approval where applicable. Payments are processed by Stripe or another designated payment provider. Fees are non-refundable except where required by law or explicitly stated in writing.
We may change pricing for future transactions. Changes do not apply retroactively to completed purchases unless we notify you otherwise.
8. Deliverables and advisor review
Some outputs remain in draft or preview status until advisor review and/or payment conditions are met. Download links, signed PDFs, and corrected label files are released according to workflow rules in the portal.
Timelines depend on pipeline capacity, input quality, and review queues. We do not guarantee a specific completion date unless agreed in a separate order form.
9. Intellectual property
Evi Claim owns the platform, software, templates, workflows, and branding, excluding Customer Content. Feedback you provide may be used without restriction or compensation.
10. Confidentiality
We treat Customer Content as confidential business information and restrict access to personnel and advisors who need it to operate the Services, subject to the Privacy Policy and these Terms.
11. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVI CLAIM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO EVI CLAIM FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
13. Indemnification
You will defend and indemnify Evi Claim against claims arising from your Customer Content, your use of the Services, or your violation of these Terms or applicable law.
14. Suspension and termination
We may suspend or terminate access for violation of these Terms, non-payment, or risk to the platform. You may stop using the Services at any time. Provisions that by nature should survive termination will survive.
15. Changes
We may modify these Terms. Updated Terms will be posted with a new "Last updated" date. Continued use after changes become effective constitutes acceptance.
16. Governing law
These Terms are governed by the laws of the State of Delaware, United States, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, unless otherwise required by applicable law.
17. Contact
Questions about these Terms: info@eviclaim.com.
Evi Claim, Inc.